Refund & Returns Policy

PEEKMEEK sells whole spices and freshly blended masala. Because our products are food items that are blended and packed for hygiene and freshness, we accept returns only in the cases set out below.

1. Damaged, wrong or defective items

If your order arrives damaged, leaking, incorrectly packed, or is not the item you ordered, contact us within 48 hours of delivery. Please send:

• Your order number
• A clear photo or short video of the item and the packaging
• The product name and pack size

After we check your claim, we will replace the item or refund the amount paid. Refunds are processed within 7 to 10 working days, to the method you paid with. We will confirm the refund method with you on WhatsApp.

2. Items we cannot take back

For food hygiene reasons, we cannot accept returns of:

• Opened or used products
• Products stored improperly after delivery
• Products returned because of personal taste preference, unless the product is defective

3. Fresh Live Masala orders

Masala is blended after you place your order. You can cancel before blending starts by contacting us on WhatsApp. Once blending has started, the order cannot be cancelled.

4. Cancellations

• Orders not yet blended can be cancelled by contacting us on WhatsApp.
• Once an order has been blended and dispatched, it cannot be cancelled.
• If a cancelled order was already paid, we will refund it in full to the method you paid with.

5. Delivery issues

If your order is not delivered within the expected time, contact us. If an order is lost in transit, we will replace it or refund it in full.

6. Business and HoReCa orders

Orders from restaurants, hotels, cafés and caterers follow the terms confirmed in writing for that order. Claims for these orders must be raised within 48 hours of delivery.

7. How to contact us

8. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.